Guest Experience Supervisor-Talent Pool

Abu DhabiOn-site5–10 yrsFull-time

Responsibilities

Supervise operations teams and service partners to provide world-class customer service to passengers at Abu Dhabi Airport. Manage escalations, coordinate with stakeholders, and ensure operational compliance across multiple zones.

Requirements

Requires a High School Diploma or equivalent and a minimum of 5 years of experience in a supervisory role. Essential experience includes AOCC and industry background in Retail, F&B, hotel, or hospitality.

Key skills

Customer ServiceTeam SupervisionOperational EfficiencyEscalation ManagementStakeholder CoordinationAirport OperationsSecurity KnowledgeAOCCInterpersonal SkillsAdministrative Coordination

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