Technical Support Specialist

Abu DhabiRemote Solely2–5 yrsFull-time

Responsibilities

Provide technical troubleshooting and support for SaaS platforms, internal systems, and hardware while managing ticket resolution. Act as the frontline resource for user onboarding, access management, and maintaining knowledge base documentation.

Requirements

Requires 1-2+ years of experience in technical support or IT helpdesk within a SaaS environment. Must be proficient with support tools like Zendesk or Jira and possess strong English communication skills.

Key skills

Technical TroubleshootingSaaS SupportTicket ManagementUser OnboardingKnowledge Base DocumentationSystem AdministrationZendeskJira Service DeskServiceNowFreshdeskDatadogSplunkNew RelicEnglish CommunicationIssue EscalationCustomer Experience

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