General Civil Aviation Authority
Abu Dhabi
Senior Technician - IT Helpdesk
Abu DhabiOn-site0–2 yrsFull-time
Responsibilities
Act as the first point of contact for all IT services, providing first-level support for incidents and service requests. Manage desktop and laptop hardware, software configurations, and security systems to ensure compliance with SLAs.
Requirements
Requires a Higher Diploma in IT or Information Systems. Candidates should have 0-2 years of experience in IT/IS administration and maintenance.
Key skills
IT SupportIncident ManagementTroubleshootingIP TelephonyCCTV MonitoringMicrosoft ProductsCisco IP PhonesAsset ManagementUser TrainingTicketing SystemsAntivirus DeploymentBiometric SystemsHardware InstallationDesktop SupportInformation SecurityTechnical Assistance
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