Stanley Black & Decker, Inc.
Dubai
Service Manager Middle East & EWA
DubaiOn-site2–5 yrsFull-time
Responsibilities
Develop and implement a sustainable after-sales service program and manage service sales to meet margin targets in the ME EWA region. Oversee quality improvement, warranty reduction, and the management of authorized service agent networks.
Requirements
Requires 3-5 years of experience, preferably with a university degree in mechanical or electrical engineering. Candidates should possess technical knowledge of power tools and proficiency in English and MS Office.
Key skills
After-Sales Service ManagementP&L ManagementWarranty ReductionQuality ImprovementProject ManagementNegotiationPresentation SkillsSAPMS OfficeTechnical Repair KnowledgeCustomer Satisfaction ManagementVendor Management
Benefits
Competitive Salary
Discounts On Stanley Black & Decker Tools
Partner Programs
Digital Learning Portal
Lean Academy
Online University Access
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