Customer Success Manager

DubaiHybrid5–10 yrsFull-time

Responsibilities

The role involves orchestrating the end-to-end adoption journey for enterprise customers to turn automation ambitions into measurable business outcomes. This includes managing governance cadences, tracking KPIs, and serving as a trusted advisor to executives to align AI-powered automation with business objectives.

Requirements

Candidates need extensive experience in customer success within high-growth SaaS, AI, or RPA environments, paired with strong leadership and executive communication skills. A bachelor's degree in business or technology is required, with an MBA preferred.

Key skills

Customer Success ManagementStrategic PlanningOrganizational Change ManagementExecutive PresenceKPI TrackingROI AnalysisSaaSRPAAI AutomationStakeholder ManagementOperational DisciplineData-Driven Decision MakingCross-functional LeadershipCustomer Adoption StrategiesProfessional ServicesGovernance Management

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