Head of Customer Success

Lead the end-to-end client journey from post-sale onboarding to steady-state delivery, ensuring high retention and adoption. Manage a global network of delivery vendors and oversee the Client Portal onboarding and support experience.

Requires over 15 years of experience in customer success or client-delivery leadership, preferably within B2B professional services or SaaS. Must possess strong executive engagement skills and a proven track record in vendor management and scalable onboarding programs.