Customer Support Manager

DubaiOn-site5–10 yrsFull-time

Responsibilities

Lead and supervise the customer support team to ensure exceptional service delivery across all touchpoints. Oversee daily operations, implement service strategies, and collaborate cross-functionally to resolve complex customer issues.

Requirements

Requires a bachelor's degree and at least 5 years of customer support experience, with 3+ years in a managerial role. Must have a background in fintech, trading, or regulated industries and proficiency with CRM tools.

Key skills

LeadershipPeople ManagementProblem SolvingConflict ResolutionTrading Products KnowledgeTechnical ProficiencyFreshchatJiraComplyCubeEmotional IntelligenceCustomer EmpathyAnalytical SkillsReportingEnglish CommunicationArabic CommunicationCRM Management

Benefits

Dynamic Exciting Work Environment

Attractive Salary

Opportunity To Work With The Fastest Growing Fintech Brand In The MENA Region

Apply now

You'll apply on the employer's official page.