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Marriott
Marriott
Abu Dhabi
2w ago

Quality and Learning Manager - The Ritz-Carlton Abu Dhabi, Grand Canal

Abu DhabiOn-site2–5 yrsFull-time
Responsibilities

Implement quality assurance processes and brand standards to ensure guest satisfaction and continuous improvement. Design and deliver training programs focused on product knowledge, leadership, and customer service excellence.

Requirements

Requires a degree in Business Administration, Hotel and Restaurant Management, or a related field. Candidates need 1 to 3 years of experience in guest services, housekeeping, sales, or management operations depending on the degree level.

Key skills
Quality AssuranceTraining DevelopmentGuest Experience ManagementTotal Quality ManagementNeeds AssessmentBudget ManagementOccupational Safety and HealthPerformance Gap AnalysisAdult Learning PrinciplesData AnalysisLeadership CoachingProcess Improvement
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