Analyst - Customer Success Retail

SharjahHybrid0–2 yrsFull-time

Responsibilities

The role serves as the primary relationship owner for clients in Oman, Kuwait, and Qatar, focusing on strategic service delivery and Joint Business Plans (JBPs). It involves driving client satisfaction through NPS tracking, managing contract renewals, and identifying incremental sales opportunities.

Requirements

Candidates need 1-2 years of experience in the CPG industry, sales, or market research, preferably with experience in POS/Panel data. A bachelor's degree and proven ability to lead complex client relationships and deliver effective proposals are required.

Key skills

Client Relationship ManagementCPG Industry KnowledgeConsultative SellingCategory ManagementMarket ResearchStrategic PlanningProblem SolvingNegotiationProposal WritingPresentation SkillsPipeline ManagementStakeholder ManagementData AnalysisNPS ManagementProject ManagementCross-functional Collaboration

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

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