
Marriott
Dubai
Guest Experience Agent/ Telephone Operator (Arabic Speaker)
DubaiOn-site0–2 yrsFull-time
Responsibilities
Manage all guest calls, requests, and concerns via the telephone switchboard while coordinating with other departments to ensure guest satisfaction. Provide professional assistance with wake-up calls, internet access, and general inquiries according to company standards.
Requirements
A high school diploma or GED is preferred, though no prior related work experience or supervisory experience is required. Candidates must be able to speak Arabic and maintain a professional appearance and demeanor.
Key skills
Telephone EtiquetteGuest RelationsSwitchboard OperationArabic LanguageConflict ResolutionCommunication SkillsPOS SystemsCustomer ServiceDispatchingMultitasking
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