Technical Support Specialist

DubaiRemote Solely2–5 yrsFull-time

Responsibilities

Provide technical troubleshooting and support for SaaS platforms, internal systems, and hardware while managing ticket resolution and user onboarding. Act as the first line of support to resolve Level 1 and Level 2 requests and maintain comprehensive knowledge base documentation.

Requirements

Requires 1-2+ years of experience in technical support, IT helpdesk, or SaaS support with proficiency in tools like Zendesk and Jira. Must possess strong English communication skills and the ability to explain technical issues to non-technical users.

Key skills

Technical TroubleshootingSaaS SupportTicket ManagementUser OnboardingKnowledge Base DocumentationSystem AdministrationCustomer SupportIssue EscalationZendeskJira Service DeskServiceNowFreshdeskDatadogSplunkNew RelicEnglish Communication

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