Manager, Customer Success Management

DubaiHybrid5–10 yrsFull-time

SalaryGBP 62,600–105,492 / year

Responsibilities

Lead and scale a regional team of Customer Success Managers to drive customer retention, satisfaction, and operational excellence. Accountable for regional Gross and Net Retention Rates by ensuring the delivery of verified business outcomes for customers.

Requirements

Requires 5 to 10 years of customer-facing experience in SaaS or enterprise software with proven people leadership skills. Must possess strong executive presence and the ability to communicate technical details to non-technical audiences.

Key skills

People LeadershipCustomer Success ManagementStrategic PlanningExecutive PresenceConflict ResolutionAccount Health MonitoringRetention ManagementCoaching and MentoringCross-functional CollaborationBusiness Outcome DeliveryForecastingStakeholder Management

Benefits

Health Insurance

Retirement Plan

Employee Assistance Program

Leave Support

Paid Time Off

Company-paid Holidays

Performance-based Cash Compensation

Equity Participation

Apply now

You'll apply on the employer's official page.