ASSISTANT MANAGER - OPERATIONS & PROCESS DEVELOPMENT (Emirati Talent)

DubaiOn-site5–10 yrsFull-time

Responsibilities

Manage daily operational activities and drive process improvement initiatives to ensure efficiency and SLA compliance. Lead team development and coordinate with stakeholders to enhance customer experience and operational excellence.

Requirements

The candidate must be an Emirati national capable of overseeing complex operational workflows and performing data-driven reconciliations. Proficiency in project management, risk mitigation, and team leadership is required.

Key skills

Operations ManagementProcess DevelopmentSLA ComplianceResource AllocationRoot Cause AnalysisRisk ManagementData AnalysisKPI AnalysisStakeholder CoordinationProject ManagementTeam LeadershipCustomer Experience Optimization

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