Customer Success Manager (Global)

SharjahOn-site5–10 yrsFull-time

Responsibilities

Lead and scale a global team of Customer Success and Account Managers to optimize the post-sale customer journey. Focus on reducing time-to-value through standardized onboarding and driving revenue growth via proactive account expansion.

Requirements

Requires experience in B2B IT SaaS Customer Success or Account Management with a proven track record in leadership and commercial revenue targets. Preference is given to candidates with domain knowledge in logistics, last-mile delivery, or field force management software.

Key skills

Team LeadershipPeople ManagementCustomer Success ManagementAccount ManagementOnboarding OptimizationRevenue GenerationUpsellingCross-sellingChurn PreventionKPI TrackingStrategic PlanningAnalytical SkillsEnglish CommunicationB2B SaaSClient Relationship ManagementQuarterly Business Reviews

Benefits

Competitive Tax-free Salary

Performance-based Bonuses

Opportunity To Lead A Core Product Division

Dynamic Multicultural Work Environment

Apply now

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