Support Engineer

DubaiOn-site2–5 yrsFull-time

Responsibilities

Manage incidents related to Point of Sale (POS) systems and retail applications to ensure resolution within SLAs. Coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT) while collaborating with business users and IT vendors.

Requirements

Requires a Bachelor's degree in IT or Computer Science and 4 years of experience in IT support focusing on POS systems. Proficiency in incident management tools and experience with retail application migration is essential.

Key skills

POS SystemsIncident ManagementSITUATRetail TechnologyDynamics 365Manage EngineTechnical TroubleshootingVendor CoordinationSystem Configuration

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