
NMC Healthcare
Dubai
Call Center Supervisor
DubaiOn-site2–5 yrsFull-time
Responsibilities
Act as the primary point of contact for patients, managing incoming calls and providing exceptional customer support. Responsibilities include scheduling appointments, confirming insurance details, and routing calls to appropriate healthcare personnel.
Requirements
Requires a Bachelor's degree in any discipline, with a Master's degree considered an advantage. Candidates should have 3+ years of experience in customer service, preferably within the UAE healthcare sector.
Key skills
Customer ServiceCall ManagementAppointment SchedulingInsurance VerificationPatient SupportCommunication SkillsHealthcare Administration
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