Jobgether
Customer Experience Manager
Remote OK2–5 yrsFull-time
SalaryEUR 30,000–40,000 / year
Responsibilities
The role focuses on elevating the end-to-end customer experience by analyzing operational data and feedback to drive structured improvements. You will manage the quality framework and collaborate cross-functionally to translate insights into product and process enhancements.
Requirements
Requires a minimum of 2 years of experience in CX or Support Operations with hands-on experience in quality assurance tools. Candidates must possess strong analytical skills and the ability to track CX metrics like CSAT, NPS, and CES.
Key skills
Customer Experience OperationsQuality AssuranceData AnalysisCustomer Journey MappingCross-functional CollaborationCX Metrics AnalysisRoot Cause AnalysisProject ManagementEnglish CommunicationDashboardingSQLAI Workflow Optimization
Benefits
Employee Stock Options
Performance-based Bonuses
Referral Rewards
Additional Paid Leave
Personal Learning & Development Budget
Flexible Work Arrangements
Paid Volunteering Opportunities
Professional Growth Opportunities
Apply now
You'll apply on the employer's official page.