Whiteshield: Product Support Manager

DubaiOn-site5–10 yrsFull-time

Responsibilities

The Product Support Manager owns the end-to-end incident and issue management process to ensure the stability and continuous improvement of digital products. This role acts as the primary liaison between engineering teams and stakeholders to resolve defects and maintain high service levels.

Requirements

Candidates need over 5 years of experience in product support or operations, with strong skills in managing tickets and stakeholder communications. Proficiency with Jira or Azure DevOps and the ability to translate technical issues into business language are essential.

Key skills

Incident ManagementIssue ManagementStakeholder CommunicationSoftware Development LifecycleAgile DeliveryAnalytical Problem SolvingJiraAzure DevOpsService DeliveryApplication SupportRelease ManagementChange ManagementSQLLog AnalysisITILClient Relationship Management

Benefits

Visa Sponsorship

Relocation Assistance

Global Medical Coverage

Wellbeing Support

Family Allowances

Structured Savings Plans

Generous Annual Leave

Flexible Work Arrangements

Apply now

You'll apply on the employer's official page.