Service Recovery Supervisor

Abu DhabiOn-site5–10 yrsFull-time

Responsibilities

Lead the day-to-day operations of a 24/7 Service Recovery Desk, managing high-profile customer escalations and ensuring timely case resolution. Coordinate with cross-functional internal departments to implement recovery strategies and drive continuous process improvements.

Requirements

Requires a bachelor's degree and at least 5 years of experience in airline customer service, including 2 years in a supervisory role within a 24/7 environment. Must possess expertise in aviation regulations, commercial policies, and professional certification in customer experience or service management.

Key skills

Customer Escalation ManagementService RecoveryOperational LeadershipCase ManagementStakeholder CoordinationPerformance CoachingQuality AssuranceResource AllocationCRM PlatformsAirline Passenger Service RegulationsRoot Cause AnalysisIncident ManagementReporting & AnalyticsCompliance MonitoringTeam LeadershipConflict Resolution

Apply now

You'll apply on the employer's official page.