Mashreq
Team Leader.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group
On-site5–10 yrsFull-time
Responsibilities
Lead a telesales team to achieve sales lead targets while ensuring high lead quality and operational efficiency. Responsible for agent recruitment, training, performance monitoring, and the design of sales strategies and scripts.
Requirements
The candidate must be able to manage team productivity, design performance metrics, and optimize telesales resources. Experience in lead generation, staff scheduling, and sales coaching is essential for this leadership role.
Key skills
Team LeadershipSales Lead GenerationPerformance ManagementTelesales StrategyCoaching and MentoringResource OptimizationRecruitmentScript DesignCapacity PlanningKPI DesignCustomer SatisfactionProject Execution
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