
Keolis
Dubai
Customer Service Agent - Tram (UAE National)
DubaiOn-site2–5 yrsFull-time
Responsibilities
Deliver a safe and customer-focused tram service by assisting passengers with ticketing, information, and crowd management. Monitor station operational status and respond to incidents to ensure passenger safety and comfort.
Requirements
Requires at least 2 years of front-line customer service experience in a transport environment and a degree or higher diploma. Candidates must possess strong communication skills and the ability to handle conflict resolution effectively.
Key skills
Customer ServiceCrowd ManagementConflict ResolutionCommunication SkillsProblem SolvingIT SkillsLiteracyNumeracyOrganizational SkillsRevenue ProtectionEmergency EvacuationIncident Response
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