Customer Service & Technical Support Team Lead

Remote Solely2–5 yrsFull-timeContractor

Responsibilities

Lead and mentor a remote team of technical support representatives to ensure service excellence and high performance. Oversee operational KPIs, handle complex technical escalations for wireless services, and implement process improvements.

Requirements

Requires 3+ years of leadership experience supporting major wireless carriers and deep technical knowledge of mobile ecosystems. Must possess strong troubleshooting skills for mobile devices and connectivity, alongside excellent English communication abilities.

Key skills

Team LeadershipTechnical SupportTelecommunicationsKPI ManagementQuality AssuranceWireless Service TroubleshootingSIM/eSIM ActivationNumber PortingCRM PlatformsTicketing ToolsRemote Team ManagementPerformance CoachingAPN ConfigurationLTE/4G/5G TroubleshootingCustomer ExperienceOperational Optimization

Benefits

Competitive Compensation Rates

Weekly Payment Schedule

Fully Remote Work Opportunity

Flexible Global Work Environment

Free Training And Upskilling Opportunities

Professional Community Resources

International Client Exposure

Apply now

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