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Mediclinic
Mediclinic
Abu Dhabi
5h ago

Client Engagement Agent - Emirati

Abu DhabiOn-site0–2 yrsFull-time
Responsibilities

Manage patient communications across telephone, email, and social media to schedule appointments and provide hospital information. Document all interactions and report incidents to the supervisor to ensure high patient satisfaction.

Requirements

Requires a High School Diploma, with a Bachelor's degree preferred, and at least one year of call center experience. Proficiency in English, basic Arabic, and specific healthcare software is necessary.

Key skills
Customer ServiceCall Centre OperationsAppointment SchedulingEnglish CommunicationArabic LanguageMS OfficeOutlookAvaya AuraTrakcareMedical TerminologyConflict ResolutionData Documentation
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