Associate.Service Excellence.Medcare Management Office - Ansar Gallery

The Associate is responsible for conducting high-volume outbound calls to patients post-visit to gather feedback and understand their healthcare journey. They must document patient concerns accurately and support service recovery efforts to improve overall patient satisfaction scores.

Candidates need 1-3 years of experience in customer service, specifically handling complaints and high-volume calling, preferably in a call center. Basic knowledge of hospital processes and medical terminology is preferred.