Command Center Administrator

Abu DhabiOn-site2–5 yrsFull-time

Responsibilities

The role involves monitoring and reporting the operational performance of outsourced contact center partners to ensure service level achievement. The analyst provides actionable insights through data analysis and executive dashboards to support operational decision-making.

Requirements

Candidates must have a bachelor's degree and 2 to 5 years of experience in contact center reporting, performance analytics, or business intelligence. Proficiency in Power BI, advanced Excel, and Workforce Management systems is required.

Key skills

Power BIMicrosoft ExcelPower QueryPower PivotVBAWorkforce Management SystemsData AnalysisPerformance ReportingRoot Cause AnalysisDashboard ManagementTrend AnalysisVendor ManagementBusiness IntelligenceSLA MonitoringCustomer Experience ImprovementBenchmarking

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