Specialist - Enterprise Contact Center (Lead / Architect)

DubaiOn-site10+ yrsFull-time

Responsibilities

Lead the design, deployment, and evolution of the enterprise contact center platform, focusing on voice, digital, and AI-driven engagement. Act as the technical authority for CCaaS solutions, integrating Genesys Cloud with CRM and back-office systems.

Requirements

Requires a Bachelor's degree and at least 12 years of IT experience, with 8 years in contact center platforms and 5 years specifically with Genesys. Must have deep expertise in Cisco call control, AudioCodes SBCs, and conversational AI orchestration.

Key skills

Genesys Cloud CCaaSGenesys AI StudioAudioCodes SBCCisco CUCMCisco CUBESIP InfrastructureConversational AIOmnichannel RoutingWEMREST APIsJavaScriptPythonNetwork DesignPCI-DSS ComplianceGDPRCloud Architecture

Benefits

Tax-free Salary

Performance Bonus

Medical Coverage

Annual Leave