Guest Service Delivery Officer

Coordinate and execute the Hospitality Excellence program by conducting guest experience audits and managing the closure of findings within agreed timelines. Support the department through NPS management, cross-functional task force coordination, and the maintenance of service delivery standards.

Requires a diploma or bachelor's degree with at least 3 years of experience in airline operations or customer-facing roles. Candidates must be proficient in Power BI and Office 365, with a strong understanding of quality assurance and guest experience standards.