Product Support Manager

Own the end-to-end incident and issue management process to ensure the stability and continuous improvement of digital products. Coordinate between engineering teams and business stakeholders to resolve defects and maintain high-quality support experiences.

Requires over 5 years of experience in product or application support with a strong understanding of agile delivery and software lifecycles. Must be proficient in ticketing systems like Jira or Azure DevOps and capable of translating technical issues into business language.