Mashreq
(UAE Nationals Only) -Assistant Manager- Client Services, Emirati Governance (RBG)
On-site2–5 yrsFull-time
Responsibilities
Manage overall service and operational quality for the Emirati Gold portfolio, focusing on enhancing sales and promoting cross-selling of bank products. Oversee KYC compliance, risk management, and the resolution of complex customer complaints to maintain high service standards.
Requirements
Requires 3-4 years of banking experience and a university degree. Candidates must possess strong problem-solving, communication, and interpersonal skills, with a thorough knowledge of retail banking policies.
Key skills
Relationship ManagementRisk ManagementGovernanceKYC ComplianceCustomer Complaint HandlingCRM UsageOperational Quality ManagementProblem SolvingCommunication SkillsInterpersonal SkillsRetail Banking KnowledgeAnalytical ThinkingStrategic OrientationCustomer FocusAudit RectificationSLA Management
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