Manager Business Improvement

Abu DhabiOn-site5–10 yrsFull-time

Responsibilities

The Manager Business Improvement drives automation and process enhancements across Customer Care touchpoints using business intelligence. They manage a team of quality officers and oversee vendor relationships to optimize the customer journey and operational efficiency.

Requirements

Candidates must be university graduates with over 7 years of experience in contact centres and at least 3 years in process improvement. Certifications in Six Sigma Green Belt, COPC, or PMP are considered an advantage.

Key skills

Business Intelligence AnalysisProcess ImprovementAutomationVendor ManagementContact Centre ManagementQuality ManagementBudget ManagementCustomer Experience OptimizationRisk MitigationDigital Solution DesignOperational ExcellenceStakeholder CoordinationSix SigmaProject ManagementNPS AnalysisDSat Analysis

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