Cluster Quality Manager - Human Resources - InterContinental Hotels Group® Dubai Festival City

The role focuses on designing and maintaining the end-to-end luxury guest journey and ensuring compliance with brand service standards. It involves analyzing guest feedback and collaborating with department heads to implement quality improvement plans.

Requires a Bachelor's degree in Hospitality Management or Business and proven experience in quality management within a luxury hotel environment. Direct experience with luxury benchmarking programs like Forbes Travel Guide or LQA is highly preferred.