Manager Vendor & Performance

The role involves managing relationships with service providers to ensure financial and performance targets are met according to company standards. Key duties include monitoring day-to-day deliverables, implementing process improvements, and auditing operational efficiency on the floor.

Candidates must be university graduates with over 3 years of management experience in inbound/outbound contact centers and experience in the travel sector. Certification as a Six Sigma Green Belt and COPC implementation leadership are required or highly advantageous.