
Marriott
Dubai
Front Office Manager
DubaiOn-site2–5 yrsFull-time
Responsibilities
Oversees daily front office operations, including guest services, switchboard, and bell staff, to ensure efficient check-in and check-out processes. Manages staff performance and guest satisfaction while maximizing the department's financial goals.
Requirements
Requires a high school diploma with 2 years of guest services experience, or a 2-year degree in Hospitality or Business Administration. Candidates must demonstrate strong leadership skills and the ability to handle guest grievances effectively.
Key skills
Front Office ManagementGuest ServicesStaff SupervisionConflict ResolutionFinancial Performance ManagementCustomer Relationship ManagementOperational PlanningEmployee CoachingRevenue MaximizationCredit Policy AdherenceInterpersonal CommunicationPerformance Management
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