
Serco Plc
Dubai
Customer Service Representative
DubaiOn-site2–5 yrsFull-time
Responsibilities
Ensure a safe and customer-focused environment by monitoring station operations and managing passenger flow. Responsibilities include driving the monorail, handling ticket sales, and executing emergency evacuations when necessary.
Requirements
Requires at least 2 years of front-line customer service experience in a metro station and 1 year of safe passenger driving experience. A degree or higher diploma in a related discipline is preferred along with strong IT and numeracy skills.
Key skills
Customer ServiceConflict ResolutionCommunicationStation OperationsEmergency EvacuationCrowd ControlIT SkillsNumeracyMonorail DrivingOrganization SkillsDetail OrientationPassenger Management
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