
Serco Plc
Abu Dhabi
Contact Centre Operator (UAE National)Talent Pool
Abu DhabiOn-site2–5 yrsFull-time
Responsibilities
Respond to helpdesk requests via phone, email, and radio while monitoring building operations. Record system anomalies in the CAFM system to ensure timely remedial repairs and preventive maintenance.
Requirements
Requires at least two years of office experience with strong keyboard and customer handling skills. Fluency in Arabic and English is essential, and a degree in business administration is preferred.
Key skills
Customer ServiceCall HandlingEmail ManagementData EntryCAFM SystemsKPI ManagementArabic FluencyEnglish FluencyQuality AssuranceSwitchboard OperationRadio System OperationProblem Solving
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