
Raqmiyat
Dubai
Siron Applications Support Specialist
DubaiOn-site5–10 yrsFull-time
Responsibilities
Provide end-to-end production support for business-critical enterprise applications to ensure optimal uptime and availability. This includes resolving incidents, performing root cause analysis, and coordinating deployments and upgrades with vendors and internal teams.
Requirements
Requires a Bachelor's degree in Computer Science or IT and over 8 years of experience in application and production support. Candidates must be proficient in ITSM tools and ITIL best practices, with a strong background in incident and change management.
Key skills
Application SupportProduction SupportIncident ManagementProblem ManagementRoot Cause AnalysisChange ManagementRelease ManagementITSM ToolsServiceNowJiraITILApplication MonitoringPerformance ManagementSQLLinuxWindows
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