Officer, Customer Service

DubaiOn-site2–5 yrsFull-time

Responsibilities

Deliver exceptional customer service by processing account openings, product onboarding, and service requests while meeting KPIs like NPS and SLA timelines. Actively promote and cross-sell FAB banking products to new and existing customers to support branch sales growth.

Requirements

Requires a minimum of 2 years of experience in banking, specifically in customer service or sales roles. A high school diploma or higher education in business, finance, or a related discipline is required.

Key skills

Customer ServiceCross-sellingProduct OnboardingRelationship ManagementComplianceBanking OperationsComplaint ResolutionLead GenerationDigital Banking EducationKYC Documentation

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