Reward
Dubai
Senior Production Service Analyst
DubaiHybrid5–10 yrsFull-time
Responsibilities
The Senior Production Service Analyst will provide second-line production support, investigate and resolve production incidents, and manage incidents through to resolution. They will also lead major incident investigations and ensure service commitments are consistently achieved.
Requirements
Candidates should have over 5 years of experience in production support or IT operations, with strong incident management and troubleshooting skills. Experience with cloud environments, databases, and service management tools is essential.
Key skills
Production SupportApplication SupportService ManagementIT OperationsIncident ManagementProblem InvestigationRoot Cause AnalysisWeb ApplicationsREST APIsMicroservicesAWSPostgreSQLMySQLServiceNowTroubleshootingStakeholder Management
Benefits
Annual Leave
Flexible Working Options
Employee Share Scheme
Private Healthcare
Critical Illness Cover
Life Insurance Cover
Dental Cover
Optical Cover
Employee Fitness & Wellbeing Access
Employee Referral Scheme
Company Events
Team Socials
Apply now
You'll apply on the employer's official page.