AF
Al Futtaim Private Company LLC
Customer Service Representative - Commercial Vehicles | Al-Futtaim Automotive | FAMCO
On-site2–5 yrsFull-time
Responsibilities
Act as the first point of contact for customers to resolve inquiries and manage service requests across various communication channels. Coordinate with internal teams like Sales, Aftersales, and Finance to ensure a seamless customer journey and maintain accurate records in CRM and ERP systems.
Requirements
Requires a Diploma or Bachelor's degree in Business Administration, Customer Service, Marketing, or a related field. Candidates should have 2 to 4 years of experience in customer support, preferably within the automotive or retail industries, and be fluent in English.
Key skills
Customer ServiceRelationship ManagementProblem SolvingConflict ResolutionMultitaskingMicrosoft OfficeCRM SystemsERP SystemsVerbal CommunicationWritten CommunicationData ManagementComplaint Resolution
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