UAEN Customer Support Centre Agent | Retail | IKEA Fujairah

DubaiOn-site0–2 yrsFull-time

Responsibilities

The agent is responsible for providing exceptional non-face-to-face customer service and resolving complaints via email and social media within 24 hours. They must manage customer cases in the CRM and monitor transport systems to inform customers of delays.

Requirements

Candidates must have a high school diploma and be fluent in both Arabic and English. Experience in call centers, specifically with Genesys or CRM systems, and a background in retail are highly advantageous.

Key skills

Effective CommunicationAnalytical ThinkingProblem SolvingInterpersonal SkillsTime ManagementCRM ManagementCustomer Relationship ManagementConflict ResolutionData RecordingExcel Proficiency

Apply now

You'll apply on the employer's official page.