Client Services Analyst

Ras Al KhaimahOn-site0–2 yrsFull-time

Responsibilities

Handle inbound customer feedback and complaints via the call center to enhance customer experience. Perform outbound follow-up calls and escalate complex issues to the Complaints Resolution Unit.

Requirements

Requires 0 to 2 years of experience in customer service or contact center environments, specifically for UAE Nationals. Must possess strong communication skills and knowledge of banking laws and procedures.

Key skills

Customer ServiceComplaint HandlingProblem SolvingInterpersonal CommunicationAnalytical SkillsFirst Call ResolutionContact Center OperationsBanking Systems Knowledge

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