Supervisor - Customer Support

DubaiOn-site2–5 yrsFull-time

Responsibilities

The role focuses on driving team performance and improving customer service standards to maximize satisfaction and reduce complaints. Key duties include managing disruption events, coordinating VIP movements, and collaborating with other departments to resolve recurring issues.

Requirements

Candidates should possess a Bachelor's degree and be fluent in both English and Arabic. A minimum of 2 years of experience in airline operations and proficiency in SalesForce and ARMS is desired.

Key skills

Team Performance ManagementCustomer Experience ImprovementProcess OptimizationConflict ResolutionDisruption ManagementQuality MonitoringStakeholder CoordinationSalesForceARMSMicrosoft OfficeEffective CommunicationTeamworkPersonal AccountabilityResilienceStaff DevelopmentInformation Security Compliance

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