Customer Success Director

Lead customer success outcomes for a portfolio of strategic Corporate Lending customers to drive adoption, retention, and long-term value realization. Act as a trusted advisor and executive sponsor while collaborating with internal teams to influence product strategy and resolve customer issues.

Requires 8+ years of experience in Customer Success or Account Management within enterprise software or SaaS, specifically within financial services or corporate lending. Must demonstrate success in managing complex portfolios, driving cloud migrations, and engaging executive stakeholders.