
AccorHotel
Dubai
Assistant Guest Experience Manager - Arabic Speaker/ Additional Language
DubaiOn-site2–5 yrsFull-time
Responsibilities
Lead and grow guest experience initiatives by analyzing feedback and driving reputation performance scores. Ensure brand assurance standards are met through audits and cross-departmental assessments while managing VIP guest relations.
Requirements
Requires proficiency in Arabic and another language to manage guest relations and feedback. Candidates must be able to lead teams, influence stakeholders, and implement quality programs within a hospitality setting.
Key skills
Guest Experience ManagementRoot-Cause AnalysisBrand AssuranceQuality ControlConflict ResolutionTeam LeadershipStakeholder ManagementData AnalysisVIP Guest RelationsTraining and DevelopmentArabic Language ProficiencyChange Management
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