Team Leader Quality & Training- Onsite in AbuDhabi (5 months contract) - Octopus

Lead the quality assurance and learning functions to drive service excellence across customer support channels. Develop quality frameworks, design training programs, and implement continuous improvement initiatives to enhance customer satisfaction.

Requires a bachelor's degree and at least 10 years of experience in customer support operations, quality assurance, or learning and development. Candidates must have proven expertise in designing enterprise-wide QA programs and managing cross-functional stakeholders.