Director of Customer Experience & Operations Excellence

DubaiOn-site10+ yrsFull-time

Responsibilities

Lead the end-to-end experience function across Customer Experience, Partner Experience, Fraud Operations, and CX Insights for 8 MENA markets. Accountable for multi-year strategies, multi-million EUR budgets, and driving customer and partner satisfaction metrics.

Requirements

Requires a Bachelor's or Master's degree and over 10 years of experience in CX, operations, or strategy within high-growth tech or e-commerce. Must have a proven track record of leading large teams and managing significant P&L or budgets.

Key skills

Customer Experience StrategyOperational ExcellenceP&L ManagementFraud GovernanceStakeholder ManagementData AnalysisPeople LeadershipBudget GovernanceCross-functional LeadershipStrategic PlanningPerformance ManagementExecutive CommunicationProcess AutomationRisk MitigationOKR FrameworkCustomer Empathy

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