Five9 CCaaS Engineer – IVA & Integrations Focus (100% Remote)

DubaiRemote Solely2–5 yrsFull-time

SalaryUSD 2,000–3,000 / month

Responsibilities

Configure and deploy Five9 CCaaS environments, focusing on IVA workflows, routing logic, and API-driven automations. Support CRM integrations and troubleshoot production issues for multiple client environments.

Requirements

Requires 3+ years of hands-on Five9 experience with a strong focus on IVA, ACD routing, and API integrations. Candidates must be comfortable in implementation and managed services environments with immediate availability.

Key skills

Five9 CCaaSFive9 IVAAPI IntegrationIVR ConfigurationACD RoutingSalesforce IntegrationWebhooksJSONREST APIsContact Center AutomationTroubleshootingTechnical Documentation

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