
IHG
Guest Experience Agent (German Speaking) at voco Dubai The Palm
On-site0–2 yrsFull-time
Responsibilities
The Guest Experience Agent manages front desk operations, including guest check-ins, check-outs, and handling inquiries to ensure a high standard of service. They are responsible for maintaining a tranquil reception atmosphere and coordinating guest requests and reservations efficiently.
Requirements
Candidates must have over one year of experience as a Front Desk Associate and be fluent in German. Proficiency in the Opera system and a flexible attitude toward shift work, including weekends and holidays, are required.
Key skills
Front Desk OperationsOpera PMSGerman LanguageGuest RelationsCommunication SkillsConflict ResolutionCheck-in/Check-out ProceduresTelephone EtiquetteTeamworkTime Management
Benefits
Salary
Career Development
Employee Room Discounts
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