Premium Guest Recovery Controller

Abu DhabiOn-site5–10 yrsFull-time

Responsibilities

Manage live, bespoke recovery and concierge-style re-accommodation for premium guests during irregular airline operations. The role involves making real-time financial and operational decisions to ensure high-value customer retention and minimal schedule impact.

Requirements

Requires at least 5 years of experience in airline operations or customer service, with 3 years specifically in Operations Control, Hub, or Reservations. A high school certification is required, though a university degree is preferred, along with proficiency in global reservation systems and DCS.

Key skills

Service RecoveryPremium Guest ManagementPassenger Re-accommodationTicketing SolutionsCrisis ManagementOutbound OutreachGlobal Reservation SystemsDCSInternational Passenger RightsOperational Decision MakingStakeholder CoordinationIncident TrackingAnalyticsCustomer RetentionConcierge ServicesNetwork Oversight

Apply now

You'll apply on the employer's official page.