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Al Ghurair
Al Ghurair
Dubai
1w ago

Manager - Service

DubaiOn-site5–10 yrsFull-time
Responsibilities

Oversee service advisor functions, workshop operations, and the parts team to drive revenue and profitability. Manage technician performance, customer satisfaction, and warranty claims while maintaining manufacturer standards.

Requirements

Requires a Diploma in Automobile or Mechanical Engineering and at least 7 years of relevant experience, including 3 years in a similar managerial capacity. Must have a strong background in the automobile aftersales sector and be result-driven.

Key skills
Manpower PlanningCustomer Journey ManagementKPI MonitoringComplaint ResolutionB2B and B2C SalesWorkshop ProductivityPerformance ManagementRecruitmentTechnical DiagnosticsSupply Chain ManagementWarranty Claims ManagementDecision Making
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